Frequently Asked Questions

Everything you need to know about shopping with Alfreshco.

What is the standard shipping time for orders?

Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 3 to 5 business days.

How can I track my package?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Alfreshco ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I ensure the quality of the products?

At Alfreshco, we partner directly with certified manufacturers and perform rigorous quality checks on every batch to ensure you receive only the highest standard of goods.